![]() ![]() The conceptual framework is established using grounded-theory approach which comprises of four main steps: collecting and mapping data sources, categorizing the data, identifying and naming concepts, and establishing a conceptual model. The goal of this study is to develop such a conceptual framework that portrays the essential elements necessary to take into account when implementing performance monitoring system to the 3PL companies. This study provides a comprehensive overview of performance measurement systems in regard to the 3PL (third party logistics) companies. Thus, the development of performance measurement systems is necessary to maintain the competitiveness level of logistic actors. On the other hand, the performance of logistics transporters will provide a positive contribution to the increase of LPI (Logistics Performance Index) score of Indonesia. This growth, indeed, requires an apparent concern from the transporter logistics to continuously enhance their performance. Abstract- The logistics business is expected to soar significantly, for which will reach 30 percent by 2020, driven by the growth of transaction of e-commerce. ![]()
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